Welcome to Khanya Africa Tours! By using our website and purchasing products, you agree to the following terms and conditions. Please read them carefully.
1. General Information
- These terms and conditions govern your use of the website and the purchase of products from Khanya Africa Tours.
- We reserve the right to update these terms at any time. Changes will be effective as soon as they are posted.
2. Eligibility
- You must be at least 18 years old or have the consent of a parent or guardian to make a purchase.
3. Product Availability
- All products listed on our website are subject to availability. In the event that an item is unavailable after purchase, we will notify you as soon as possible and offer a suitable solution.
4. Pricing and Payment
- All prices are listed in the currency of your choice and are subject to change.
- Payment must be made in full at the time of purchase via the payment methods provided on our website.
5. Shipping and Delivery
- We aim to process orders within 2-5 business days of receiving the order.
- Delivery times will vary based on location and shipping method selected.
- Shipping costs are calculated at checkout and are the responsibility of the customer unless otherwise stated.
6. Return and Refund Policy
- Please refer to our Return and Refund Policy for information on eligibility for returns, exchanges, and refunds.
7. Order Cancellations
- Orders may be canceled prior to production with a 25% cancellation fee.
- If production has already started, cancellations are subject to a 50% cancellation fee.
- This 25% or 50% cancellation fee also applies to returns and exchanges.
8. User Responsibilities
- By making a purchase, you agree to use our products for lawful purposes only and in accordance with our policies.
- You must provide accurate and complete information when placing an order, including shipping and payment details.
9. Intellectual Property
- All content on our website, including images, logos, and text, is the intellectual property of Khanya Africa Tours and its founders and is protected by copyright law.
- You may not reproduce, distribute, or create derivative works based on the content without our permission.
10. Limitation of Liability
- For information on our liability and how it is limited, please refer to our Shipping and Return Policy.
11. Governing Law
- These terms and conditions are governed by the laws of South Africa. Any disputes will be resolved in accordance with South African law.
12. Customer Satisfaction Guarantee
While non-refundable items are not eligible for returns or exchanges, we will do our best to resolve any issues to ensure your satisfaction. If you have any concerns, please contact us at konrad@khanyaafrica.com.
13. Legal Compliance
- This policy is subject to local consumer protection laws as applicable in Cape Town, South Africa.